Customer Support

Our telephone answering service extends further than just answering the phone and taking a message.

We take pride in learning how your company operates. With our special control panel you can add notes and information that we can relay to your customers. Perhaps you have customers regularly calling for directions, calling for delivery charges or calling to place an order? We can accomodate these queries and more.

We have the ability to tailor our packages to your specific requirements so that when we answer your calls, the call never even suspects they are speaking to anyone outside of your organisation.

Anyone in any type of business knows that quality customer service and support is essential to keeping your customers or clients happy. This is why a professional intelligent virtual reception service can the perfect, cost effective, business solution for you.

The Benefits

At V-Reception our virtual receptionist can be trained to carry out any phone duties as if you really had a fleet of receptionists working for you.

People who use our service often request that we:

• Take names and addressess for sending out brochures
• Take product support calls and route through tot he relevant technician
• Answer questions relating to stock levels and postage charges
• And much much more...